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Privacy Policy

Lifestyle Realty Group Pty Ltd (ABN 94 711 733 132)
Trading as Hinternoosa Real Estate

Last updated: May 2026

1. Our Commitment to Privacy

Lifestyle Realty Group Pty Ltd trading as Hinternoosa Real Estate (“we”, “us”, “our”) is committed to protecting the privacy of individuals and handling personal information in an open, transparent and responsible way.

We comply with the Privacy Act 1988 (Cth), including the Australian Privacy Principles (APPs), which govern how personal information is collected, used, disclosed, stored and accessed.

A current version of this Privacy Policy is always available on our website at:
https://hinternoosa.com.au/privacy

2. What Is Personal Information?

“Personal information” means information or an opinion about an identified individual, or an individual who is reasonably identifiable, whether the information is true or not and whether recorded in a material form.

This includes (but is not limited to):

Names, addresses and contact details
Dates of birth
Identification documents
Financial and employment information
Property ownership, leasing and tenancy information
Correspondence with us
Online identifiers such as IP addresses (where reasonably identifiable)

3. What Personal Information We Collect

We may collect personal information including:

Full name and date of birth
Residential, postal and email addresses
Telephone numbers
Occupation and employer details
Financial information (e.g. income and bank details where required)
Details of family members, occupants or dependants
Property ownership, leasing and tenancy history
Identification information required by law
Records of communications with us

We only collect personal information that is reasonably necessary for our business activities.

4. How We Collect Personal Information

We collect personal information:

Directly from you (in person, by phone, email, website or forms)
Through trusted technology and service providers that help us operate our business
From third parties where reasonable and lawful, including:
- Previous lessors or property managers
- Referees and employers
- Legal and financial advisers
- Credit reporting bodies and tenancy databases
- Government agencies and publicly available sources

Where practicable, we collect personal information directly from you.

5. Why We Collect, Use and Disclose Personal Information

We collect, use and disclose personal information where reasonably necessary to operate our real estate business, including to:

Verify your identity
Sell, buy, lease or manage property
Carry out property appraisals and market properties
Conduct tenancy and rental application assessments
Provide, administer and manage our services to you
Communicate with you regarding your enquiries, transactions or account
Arrange repairs, maintenance and property inspections
Process payments, bonds and refunds
Manage client relationships and business communications
Detect and prevent fraud and keep our systems secure
Meet legal, regulatory and compliance obligations, including anti‑money laundering and counter‑terrorism financing (AML/CTF) requirements
Resolve disputes, complaints or legal matters
Provide marketing communications and property updates (with opt‑out options)
Improve our services, systems and business operations

6. Disclosure of Personal Information

We may disclose personal information to third parties where reasonably necessary to operate our business, provide services to you, or meet our legal obligations. This may include disclosure to:

Buyers, sellers, landlords and tenants
Our employees and authorised representatives, on a need‑to‑know basis
Legal, financial and insurance advisers (including lawyers, accountants and auditors)
Banks and other financial institutions
Identity verification providers, including APLYiD and its authorised sub‑providers
Commonwealth and State authorities and official record holders, including through the Document Verification Service (DVS)
Government agencies and regulators, such as the Titles Registry and Residential Tenancies Authority
Regulators, law enforcement bodies or other parties where required or authorised by law
Utility providers and utility connection service providers
Tradespeople, contractors and service providers engaged to maintain or repair properties
Property portals, advertising platforms and real estate websites
Tenancy information services and databases
Trusted technology, IT, CRM and other business service providers that support our operations
Our related entities
Purchasers or prospective purchasers of all or part of our business

We do not sell your personal information.

We only disclose personal information where permitted by law and for legitimate business purposes, and we take reasonable steps to ensure third parties handle personal information appropriately.

7. Identity Verification and Government Data Matching (DVS)

To verify your identity, we may use electronic identity verification services, including the Australian Government’s Document Verification Service (DVS).

Where you have consented, your name, date of birth and identity document details may be securely sent to the relevant Commonwealth or State authority that issued your document. This may include passport offices, driver licence authorities, the Department of Home Affairs, or Births, Deaths and Marriages registries.

These authorities check whether the details you have provided match the records they hold.

We do not receive copies of your government records. The authority returns a match result only (yes or no).

This process may be carried out through accredited identity verification providers, including APLYiD Pty Ltd (ABN 36 632 866 794) and its authorised sub‑providers.

More information about the DVS is available at https://www.idmatch.gov.au.

8. Biometric Information

As part of identity verification, we may collect biometric information, such as a facial image or a short video of you holding your identification document.

Biometric information may be used to:

Confirm that you are a real person and physically present
Match your image to the photograph on your identity document
Reduce the risk of fraud and identity theft

Biometric information is treated as sensitive information under the Privacy Act. We only use it for identity verification and related compliance purposes, and only with your consent.

9. Consent to Collection and Identity Verification

By providing your personal information and completing the identity verification process, you consent to:

The collection, use and disclosure of your personal information for identity verification, AML/CTF and related compliance purposes
The collection and use of biometric information (such as a facial image or video) for identity verification
Your information being checked against records held by Commonwealth and State authorities through the DVS
Your information being shared with our authorised identity verification providers, including APLYiD

Your consent is voluntary. You may withdraw your consent at any time by contacting us using the details in section 19.

If you do not consent or do not provide the required information, we may not be able to verify your identity electronically, and we may be unable to provide our services.

10. Overseas Disclosure of Personal Information

Some personal information may be disclosed or stored overseas, including through cloud‑based software, CRM systems, form‑generation software or real estate platforms.

Where this occurs, we take reasonable steps to ensure overseas recipients handle personal information in a manner consistent with the Australian Privacy Principles, unless an exception under the Privacy Act applies.

11. Direct Marketing

We may use personal information to send marketing communications about property, services or events we believe may be of interest to you.

You may opt out at any time by using the unsubscribe function or by contacting us directly. We always respect opt‑out requests.

12. Automated Decision‑Making

We may use software tools to assist with administrative processes, such as managing enquiries or applications.

We do not currently make decisions that have legal or similarly significant effects solely through substantially automated decision‑making without human review.

If this changes, we will update this policy as required by law.

13. Data Quality and Security

We take reasonable steps to ensure personal information is:

Accurate, up to date and complete
Protected from misuse, interference and loss
Protected from unauthorised access, modification or disclosure

Safeguards include password controls, access limitations, secure systems and internal policies.

14. Data Retention and Disposal

We retain personal information only for as long as reasonably necessary to fulfil business, legal and regulatory obligations.

When personal information is no longer required, we take reasonable steps to securely destroy or de‑identify it.

15. Access and Correction

You may request access to personal information we hold about you and request correction if it is inaccurate, incomplete or out of date.

Requests should be made in writing. We may need to verify your identity before providing access. In limited circumstances, a reasonable access fee may apply.

16. Anonymity and Pseudonymity

Where lawful and practicable, you may deal with us anonymously or using a pseudonym. However, for most real estate transactions this will not be possible.

17. Notifiable Data Breaches

If we experience a data breach that is likely to result in serious harm, we will comply with the Notifiable Data Breaches scheme, including notifying affected individuals and the Office of the Australian Information Commissioner where required.

18. Complaints

If you have a concern or complaint about how we handle personal information, please contact us using the details below.

We will investigate and respond within a reasonable time.

If you are not satisfied with our response, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC) at https://www.oaic.gov.au.

19. Contact Us

Hinternoosa Real Estate
30 Maple Street, Cooroy QLD 4563
777 Eumundi Noosa Road, Doonan QLD 4562
PO Box 244, Cooroy QLD 4563

Phone: (07) 5447 7000
Email: sold@hinternoosa.com.au